Help Center
Answers to the questions we hear most from learners, plus where to go when you need a human.
Getting Started
How do I create an account?
Click Sign Up in the header, provide your name, email, and a password. You'll be signed in immediately and can head straight to Training to browse courses, guides, quizzes, and tutorials.
Do I need to pay to start learning?
No — every course, certification track, and the self-paced plan are currently available at no cost as part of our public-access promotion. Just sign up and start any module from the Training section.
Courses & Enrollment
How do I enroll in a course?
Open any course from the Training page and select Enroll. Your enrollment and lesson progress are saved to your account and appear on your Dashboard.
Can I switch between courses freely?
Yes. There's no fixed cohort schedule — move between courses, guides, and tutorials in whatever order suits your goals.
Quizzes & Levels
What are quiz "levels"?
Each quiz topic is broken into difficulty levels. Pick a level from the level-selector screen, answer the questions, and your best result is recorded. If you've already passed a level, you'll see a confirmation banner at the top the next time you open it, and can use the "Change Level" button any time to return to the selector without leaving the topic.
Can I retake a quiz level?
Yes, any time — retaking a level you've already completed won't lower your recorded best result.
Certificates
How do I earn a certificate?
Complete the required modules and pass the assessment criteria for a certification track under Certifications. Once earned, certificates appear on your Dashboard and can be downloaded or shared.
My name looks wrong on my certificate — how do I fix it?
Update your display name from Profile; newly generated certificates will use the updated name.
Account & Billing
How do I change my email or password?
Go to Profile, where you can update your display name and email, and change your password by entering your current password once.
Where do I see my plan and billing info?
Your Dashboard's Billing & Plan section shows your current plan and any order history.
Technical Issues
A page looks broken or a button isn't working.
Try refreshing the page first — most display glitches clear up on reload. If the issue persists, tell us exactly what page you were on and what you expected to happen via the Support form below, and we'll take a look.